This policy forms part of the Appraisily Terms of Service. It applies to one-time appraisal orders unless a service page, written quote, or order confirmation gives you more favorable terms. Mandatory consumer rights always take priority.
1. Contact us first
Email info@appraisily.com or use our contact page. Include your order email or order number and a short description of the problem.
We aim to acknowledge refund and service complaints within one business day and to provide a substantive response, correction plan, or decision within five business days. Complex cases may take longer, but we will keep you informed.
2. Full refunds
We will refund the amount paid for the affected service if:
- Appraisily cancels the order for a reason not caused by your breach of the Terms;
- we miss the stated delivery window for reasons attributable to us and you do not agree to a revised delivery time;
- we determine that the submitted materials do not allow us to produce a reasonably supported appraisal;
- we cannot complete the service to the published scope or quality standard; or
- a delivered service has a substantial error or non-conformity attributable to us and we cannot correct it within a reasonable time.
3. Corrections and second review
If a report contains an error, omission, formatting problem, or other issue attributable to us, we will correct or clarify it at no additional charge. Depending on the issue, we may also arrange a second review.
Please report an apparent problem promptly, ideally within seven days after delivery, so that we can review the same evidence and market context. This request does not shorten any mandatory legal right or any longer written revision period included with your service.
A value conclusion that differs from a hoped-for sale price, purchase price, insurance decision, or tax outcome is not by itself an error. We will still review any specific concern about the evidence, method, scope, or calculations.
4. Cancellation before delivery
If you cancel before meaningful work begins, we will issue a full refund.
If you asked us to start work and cancel after meaningful work begins but before delivery, we may deduct a reasonable amount proportionate to the work already performed where applicable law permits it. We will explain any deduction.
5. After delivery
After a conforming report or other purchased service is delivered, an automatic refund is not available solely because you changed your mind or no longer need the service. Sections 2 and 3 still apply to missed commitments, errors, and non-conforming services.
6. Customers outside the United States
Our paid Services are currently intended for customers located in the United States. If we accept an order from another location by exception, nothing in this Policy removes any mandatory consumer right that applies and cannot lawfully be waived.
7. Refund method and timing
Approved refunds are sent to the original payment method unless we agree otherwise. Your bank or payment provider controls how quickly the credit appears after we issue it.
8. Payment disputes
Contacting us first usually allows a faster correction or refund. This policy does not waive or restrict any lawful right to dispute a card payment.
If a payment dispute is opened, Appraisily may provide the payment provider with relevant records, including the policy and service description shown at purchase, recorded checkout consent, order details, delivery evidence, report-access records, and customer communications. We will not rely on a later policy version to change the terms of an earlier purchase.